PAWNEKO CREATIVE STUDIOS

Terms of Service

Effective date: 1 August 2026  ·  Operated by Pawsitively Neko (UEN: 53497909B)  ·  Questions: pawsitively.neko@gmail.com

1About Us

Pawneko Creative Studios is a trading name of Pawsitively Neko, a sole proprietorship registered in Singapore (UEN: 53497909B). Our studio is located in Singapore. All services are provided from or coordinated out of Singapore unless otherwise stated.

Contact us at pawsitively.neko@gmail.com or via the contact form at pawnekocreativestudios.com/pages/contact.

2Bookings & Payment

2.1 How to book

All sessions, workshops, and studio rentals are booked via pawnekocreativestudios.com using our booking calendar. Private event hire is booked via the enquiry form — we will confirm availability and send a payment link to secure your date.

A booking is only confirmed once payment has been received in full. An unbooked slot is not held without payment.

2.2 Minimum advance notice

All bookings require a minimum of 48 hours advance notice. Same-day bookings are not accepted unless specifically offered as a last-minute availability notice on our Instagram or website.

2.3 Payment methods

We accept:

• PayNow — via HitPay at checkout (QR or UEN transfer)
• Credit and debit cards — Visa, Mastercard, American Express
• Gift vouchers — enter your voucher code at checkout as full or partial payment

All prices are in Singapore Dollars (SGD) and are inclusive of GST where applicable. Pawneko Creative Studios is not currently GST-registered. If our registration status changes, pricing will be updated accordingly.

2.4 Private event deposits

Private event hire bookings require a 50% non-refundable deposit to confirm the date. The remaining balance is due 7 days before the event. Dates are not held without a deposit.

2.5 Equipment rental deposit

A refundable deposit of SGD $150 per item is required for equipment rental add-ons (Sony ZV-E10 and/or DJI Osmo Pocket 3). The deposit is collected via PayNow hold or card pre-authorisation at the start of the session and released within 24 hours of equipment being returned in undamaged condition. See Section 10 for full equipment rental terms.

3Cancellations & Rescheduling

3.1 Rescheduling policy

Rescheduling fees are charged to the original payment method or must be paid before the rescheduled session is confirmed. Maximum one free reschedule per booking in a 12-month period, regardless of notice given.

3.2 Cancellation policy

All sales are final. No cash refunds are issued for cancellations.

If you need to cancel, a credit note equal to the session value may be issued at our sole discretion, redeemable against any future Pawneko Creative Studios booking within 6 months of the cancellation date. Credit notes are non-transferable and non-redeemable for cash.

3.3 Cancellation by Pawneko Creative Studios

In the rare event that we need to cancel a session (due to studio unavailability, equipment failure, illness, or circumstances beyond our control), we will contact you as soon as possible and offer:

• A full rescheduled session at your earliest convenience, or
• A full refund of the session fee to your original payment method

We will not be liable for any additional costs you have incurred in connection with a cancelled session (transport, pet travel costs, etc.).

3.4 Cancellation for cat illness or welfare

If your cat shows signs of illness before the session, please do not attend. Free rescheduling is available in this case — contact us as early as possible with a brief description. We will reschedule at no charge with no time limit, subject to availability.

This exception applies only to documented illness or welfare concerns and does not apply to general changes of mind or scheduling conflicts.

3.5 Private event cancellations

The 50% deposit paid to confirm a private event booking is non-refundable under any circumstances. The remaining 50% balance is refundable if cancelled more than 14 days before the event date. Cancellations within 14 days of the event: full balance forfeited.

4Cat Photography Sessions

4.1 Cat welfare and behaviour

Cats are independent animals. We cannot guarantee how any cat will behave in a studio environment. We create a calm, unhurried, enclosed space and work at your cat's pace — but we cannot guarantee a specific number of usable photographs if your cat does not cooperate during the session.

If your cat is showing signs of sustained distress, we may slow down, pause, or end the session early in the interest of their welfare. This is not grounds for a refund.

4.2 Cat requirements

• All cats must arrive in a secure, closed carrier and remain under your control at all times when entering and exiting the studio.
• All cats must be up-to-date on core vaccinations (FVRCP). We may request proof of vaccination (vet card or certificate) at or before the session. We reserve the right to decline a session where proof cannot be provided.
• Cats showing signs of illness, active skin conditions, or parasites must not attend. Please reschedule (free of charge — see Section 3.4).
• Maximum 4 cats per session.
• Your cat may only consume treats from studio stock. Inform us of any dietary restrictions or allergies before the session.

4.3 AVS cat licensing (effective 1 September 2026)

4.4 Client responsibility for cat behaviour

You accept full responsibility for your cat's behaviour during the session. If your cat bites, scratches, or injures our photographer or any other person, you accept liability for any reasonable medical costs incurred. If your cat damages studio equipment, backdrops, or props, you accept liability for reasonable repair or replacement costs.

4.5 Session add-ons

Add-ons (extra time, additional edited photos, rush delivery, seasonal themes, second cat) must be booked and paid for at the time of booking or before the session begins. We cannot guarantee add-on availability if requested on the day without prior booking.

5Studio Self-Shoot Rental

5.1 What's included

Studio rental gives you sole access to our 132 sqft professionally fitted studio with controlled lighting already rigged, full backdrop access, and the complete prop library for the duration of your booked slot. We are not present during your rental unless booked as an assisted session.

5.2 Studio rules

• Do not alter, remove, or modify the lighting rig, electrical fittings, or any permanent fixtures.
• Backdrops must be left in the same condition as found. Report any accidental damage immediately.
• The studio must be vacated promptly at the end of your booked time. Overtime is charged at SGD $60 per 30 minutes, invoiced after the session.
• Maximum capacity: 10 people in the studio at any one time. Exceeding this without prior written approval is a breach of these terms.
• Do not sublet or resell your studio time to any third party.
• No food or drink in the shoot zone. Pantry area only.

5.3 Cats during rental sessions

Cats are welcome during studio rental sessions. All cat-related requirements in Section 4 apply when cats are brought into the studio during a rental. The client is responsible for the cat's behaviour and for any damage caused.

5.4 Damage

You are responsible for the studio and all equipment within it for the duration of your rental. Any damage caused will be assessed and a written itemised cost summary provided within 7 days of the session if a damage claim is made.

6Podcast & Creator Studio

The same studio space, configured for audio and video content creation. All Studio Rental terms in Section 5 apply. Additional points specific to podcast and creator sessions:

• Microphones and audio equipment provided are for in-studio use only during your booked session.
• We are not responsible for the quality of recordings made during your session — sound quality depends on your technique, content, and any ambient noise at the time.
• We do not record, store, or retain any audio or video content created during your session.
• Teleprompter, additional microphones, and other equipment add-ons must be booked in advance and are subject to availability.

7Workshops

7.1 All workshop formats

We offer photography and journalling workshops for 1–4 participants per session, run in the studio. Each session is led by a Pawneko host.

7.2 Age requirement

Participants must be at least 12 years of age. Participants under 16 must be accompanied by a parent or guardian who is also a participant in the session.

7.3 Materials

• All craft materials, stationery, and equipment provided during the session remain the property of Pawneko Creative Studios unless explicitly stated as a take-home item in your session description.
• Participants may bring their own personal materials (travel ephemera, photographs, sticker collections). We are not responsible for any loss of or damage to personal materials brought to the session.
• Add-on upgrades (Tombow markers, Posca markers, premium sticker sheets, additional washi tape) are available for purchase during the session at published prices.

7.4 Safe use of materials

Participants are responsible for their own safe use of all tools and materials including scissors, markers, and cutting equipment. Pawneko Creative Studios is not liable for minor injuries arising from normal craft activity.

7.5 Food and drink

Light refreshments may be consumed in the pantry area only. No food or drink in the shoot zone at any time. This is a cat-safe studio.

8Private Event Hire

The studio is available for intimate private events for up to 6 guests. All bookings are confirmed by enquiry — we do not accept direct checkout for private events.

• A 50% non-refundable deposit is required to confirm your date. Dates are not held without a deposit.
• The remaining 50% is due 7 days before the event.
• All food and decorations are provided by the client. The studio provides the space, cat tree, backdrops, and props only.
• The studio must be left in clean condition at the end of the event. Cleaning fees of SGD $50–100 may apply for events leaving the studio in poor condition.
• All Studio Rental rules in Section 5 apply to private event hire.
• For brand activations and commercial events, a separate commercial terms addendum will be provided on enquiry.

9Destination Shoots

Destination shoots are portrait sessions conducted during Pawneko's own international travel schedule. Availability is limited to announced destinations and dates.

9.1 Booking and slots

Each destination is listed with a fixed number of available slots (set at 1 per tier on Shopify inventory). Once a slot is sold, it is unavailable. Booking closes on the announced closing date for each destination — no extensions will be made.

9.2 Location and logistics

We meet at a agreed location on the day. We do not organise, book, or pay for your travel, accommodation, or entry to any location. Clients are responsible for all costs associated with reaching and entering the shoot location.

9.3 Weather and conditions

Destination shoots are conducted in natural light, outdoors. We do not control weather, crowds, or location access on the day. If conditions make the shoot impossible (severe weather, location closure), we will offer a rescheduled time within the trip window if available, or a full refund. We are not liable for any travel or accommodation costs you have incurred.

9.4 Cancellations by the client

Destination shoot bookings are non-refundable once purchased, given the pre-committed nature of the trip schedule. If you are unable to attend, you may transfer your slot to another person by notifying us at least 7 days in advance.

10Equipment Rental

10.1 Terms of use

• Equipment is for use within the studio during your booked session only. It must not be removed from the premises.
• You must sign the equipment condition section of our Session Waiver at the start of the rental, confirming the condition of the equipment on handover.
• A refundable deposit of SGD $150 per item is collected at the start of the session and released within 24 hours of return in undamaged condition.
• The SD card is sold to you as part of the rental fee — you keep it and all data on it. It will not be returned or wiped by us.

10.2 Damage

You are responsible for any damage to equipment beyond normal use. Approximate replacement costs for reference:

• Sony ZV-E10 + kit lens: approximately SGD $1,000
• DJI Osmo Pocket 3 Creator Combo: approximately SGD $800

If damage is identified at return, we will document it with photographs and provide a written cost summary within 7 days. The deposit will be retained in part or full depending on the extent of damage. Where damage exceeds the deposit value, we reserve the right to seek recovery of the difference.

11Products & Gift Vouchers

11.1 Physical products and stationery bundles

Physical products (stationery bundles, printed photos, branded merchandise) are dispatched within 5 business days of order confirmation. Delivery is via standard Singapore post unless otherwise stated. We are not responsible for delays caused by postal services once an item has been dispatched.

If your item arrives damaged, contact us within 48 hours of delivery with a photograph. We will arrange a replacement or refund at our discretion.

11.2 Digital products

Digital products (preset packs, journalling templates, e-guides) are delivered via instant download link emailed to you at the address used at checkout. Downloads are available for 30 days from purchase. Digital products are non-refundable once downloaded.

11.3 Gift vouchers

• Gift vouchers are valid for 12 months from the date of purchase.
• Vouchers are non-refundable and non-exchangeable for cash.
• Vouchers are transferable — the voucher code may be gifted to another person.
• Vouchers may be used as full or partial payment at checkout. Any unused balance remains on the voucher until expiry.
• Expired vouchers cannot be reactivated.
• Vouchers cannot be used to purchase other gift vouchers.

11.4 Credit notes

Credit notes issued under the cancellation policy (Section 3.2) are valid for 6 months from the date of issue. Credit notes are non-transferable, non-refundable, and cannot be exchanged for cash. They may be used as full or partial payment against any future booking or product purchase.

12Photo Delivery

• All edited softcopies are delivered via a shared Dropbox link sent to the email address provided at booking.
• Standard delivery: within 5 business days of the session.
• Rush delivery (within 24 hours): available as a paid add-on at +SGD $50, booked at checkout or before the session begins.
• Dropbox links are active for 60 days from the date of delivery. Please download your photos before the link expires. We are not obligated to re-deliver after this period.
• If you have not received your photos within the delivery window, contact us at pawsitively.neko@gmail.com before assuming non-delivery.

13Image Rights & Copyright

13.1 Cat photography sessions

Pawneko Creative Studios retains full copyright in all photographs taken during photographer-led cat sessions. You receive a non-exclusive, personal-use licence to use the photos for personal and non-commercial purposes (printing, sharing on personal social media accounts, etc.).

Commercial use of your session photographs (advertising, brand marketing, product packaging, editorial publication) requires a separate commercial licence. Contact us to discuss terms.

13.2 Portfolio and social media use

We may use session photographs for our portfolio, Instagram, YouTube, and organic marketing materials unless you opt out. Opt-out must be indicated at the time of booking or via our Session Waiver. Retroactive opt-out requests will be honoured for photos not yet published.

Use of your photographs in paid advertising (Meta Ads, Google Ads, etc.) requires your separate explicit consent, indicated in our Session Waiver. We will not use your photographs in paid advertising without this consent.

13.3 Studio rental sessions

Where you create photographs or video content during a studio rental, workshop, or creator session, you retain full ownership of that content. Pawneko Creative Studios makes no claim to content you create yourself during a rental.

13.4 Website and social content

All text, images, and content on pawnekocreativestudios.com are the property of Pawsitively Neko or are used with permission. You may not reproduce, distribute, or use our content without prior written permission.

14Liability

These terms are subject to Singapore's Unfair Contract Terms Act (Cap. 396). Nothing in these terms limits our liability for death, personal injury, or damage caused by our own negligence or fraud.

14.1 Our liability cap

Subject to the above, our maximum liability to you for any claim arising from a session or booking is limited to the total fee paid for that specific session or booking.

14.2 Things we are not liable for

• Any stress-related illness, injury, or adverse reaction experienced by your cat during or after a session, provided we took all reasonable welfare precautions
• Loss of or damage to personal property (including personal camera equipment, props, or materials) brought into the studio
• Injuries sustained by you or your guests arising from misuse of studio equipment or failure to follow studio rules
• Losses arising from your cat escaping due to your failure to secure your carrier or follow our entry and exit protocols
• Any consequential, indirect, or economic loss arising from a session cancellation, rescheduling, or early termination
• Delays in photo delivery caused by factors outside our control (illness, bereavement, force majeure)

14.3 Consumer rights

Nothing in these terms affects your rights under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), including your right to remedies where our services do not conform to what was agreed. If you believe our service has not been delivered as described, contact us at pawsitively.neko@gmail.com and we will work to resolve it in good faith.

15Personal Data (PDPA)

We collect and use your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

15.1 What we collect

15.2 How we use your data

We use your personal data to manage your booking, deliver your photos, communicate about your session, and (with your consent) send occasional updates about new services or upcoming offers. We do not sell, rent, or share your personal data with third parties for marketing purposes.

15.3 Your rights

You have the right to access, correct, or withdraw your personal data at any time. To make a request, email us at pawsitively.neko@gmail.com. We will respond within 10 business days.

15.4 Data retention

We retain booking records and session data for up to 3 years for accounting and dispute resolution purposes. Session photographs are retained by us for up to 12 months after delivery, after which they may be deleted from our storage. This does not affect the copy we have delivered to you via Dropbox.

16Governing Law & Disputes

These Terms of Service are governed by the laws of the Republic of Singapore. Any dispute arising from or in connection with these terms that cannot be resolved through good faith negotiation will be subject to the exclusive jurisdiction of the courts of Singapore.

We always prefer to resolve disputes informally first. If something has gone wrong, please contact us at pawsitively.neko@gmail.com before escalating — most issues can be resolved quickly.

16.1 Changes to these terms

We may update these Terms of Service from time to time to reflect changes in our services, pricing, or applicable law. The effective date at the top of this page will be updated when changes are made. Continued use of our services after an update constitutes acceptance of the revised terms. We will not apply material changes retroactively to already-confirmed bookings.